Diploma in Service Management ( DSM)

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Business Management

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Level: Diploma

Duration : 1 Year

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Entry Requirement

1. GCE (A/L) Examination in 4 subjects under the old syllabus OR GCE (A/L) Examination in 3 subjects under the new syllabus OR Foundation Programme equivalent to the GCE (A/L) 2. Demonstrated competence in the relevant field and portential for future career development 3. Good working knowledge and the competence of the instructional language of the Diploma programme

Course Content

  • Principles of Management
  • Fundamentals of Marketing
  • Business Communication
  • Information Systems for Business
  • Comprehensive Examination I – Case Based
  • Introduction to Services and Service Management
  • Fundamentals of Customer Care and Customer Relationships
  • Operation Management in Services
  • Managing Service Quality
  • Rs. 60,000/=

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